We are experiencing higher than usual volumes resulting in long wait times.
We are making every effort to respond to your inquiry and apologize for the inconvenience.

How to Make a Claim

  1. Get a form.
    Download a claim form. Your veterinarian may also have them at their practice or you can download a personalized form that’s already populated with you and your pet’s information by signing into your account.

  2. Visit the vet.
    Take your pet to any licensed veterinarian for diagnosis and treatment. Pay your bill in full and have your vet or an authorized clinic employee fill out section 2 of the claim form.

  3. Submit your claim.
    Fill out sections 1 and 3 of the claim form. Remember to sign your form, then send it to us:

Email:    claims@petlineinsurance.com
Fax:       1-866-501-5580

Mail:    

Petline Insurance Company
301-600 Empress Street
Winnipeg, MB, R3G 0R5

DOWNLOAD A CLAIM FORM

General claim form

Advertising & reward expense form

Boarding claim form

Holiday cancellation claim form

Coverage Details

Plan Details